Frequently Asked Questions
When do generator orders usually ship?
Generator Orders usually ship same day.
What does the quantity reflect on the parts diagram?
The quantity reflects the number of that particular part on that machine. All parts are sold individually. Example, if quantity 2 is listed for a particular bolt, there are 2 of that same bolt on that machine.
When will my parts ship?
Your parts are estimated to ship from our warehouse within 1-3 business days after your order has been processed. Customers typically see their packages within 7-10 business days from when their orders are placed.
Can I expedite my order?
Orders are already shipped via USPS Priority Mail and FedEx Ground. After an order ships, customers can expect their shipments within 1-3 business days from our warehouse.
How do I know what model I have?
Each machine will have a VIN number on the unit (usually on the frame). If you are unsure of the year and model of your machine, please give us a call so that we can run your VIN number.
How do I enter my promo code?
At checkout, there is an option to add the promo code by the upper left corner of your shopping cart. There will also be a second spot to add your promo code at the next screen when you finalize your check out.
How do I know what side of my machine is left or right?
Left or Right orientation is from your perspective when you are sitting on or in the machine. Front and Back is in reference to this orientation as well.
Do you offer drop shipping?
We do not offer drop shipping. Our manufacturers do not offer drop shipping and require all shipments to be delivered to our dealership first.
What is a back order?
When an item is completely sold out of the U.S warehouses for a manufacturer, the item is placed on a back order. The item will be back in stock within the manufacturer’s warehouse when the manufacturer replenishes their U.S stock. Back orders work on a first come first serve basis. The parts are shipped in sequential order from the warehouse to the associated dealer ships.
What is O.E.M?
O.E.M stands for Original Equipment Manufacturer. All of our O.E.M parts are genuine and direct from the manufacturer. Buying O.E.M parts ensures a perfect fit and the best quality.
Why was my card charged if it was declined?
If there is a mismatch between your billing and shipping information or any other issue regarding your credit card, your order is automatically cancelled and refunded on our end. If you order shows that it is declined, the funds have been released from us. Once merchant services and your bank approve the refund, you will see the refund. Until it is approved by merchant services and your bank, your transaction will show as pending.
Where do I go on your site to select a different country for shipping?
Navigate to “pay securely now” and then select a different country from the drop down menu.
When will I receive my funds for my refund or cancellation?
Once your order is cancelled or refunded, your funds are released from our company. Once merchant services and your bank approve the refund, your funds will be back in your account. This process normally takes 2-7 business days, after we refund or cancel your order.
Why are you unable to supply me with a part number?
We are here to help customers navigate the website and to answer questions about orders. We do not offer technical support because we are a parts warehouse. Because we are not a technical line, we cannot determine what part number you require. We are unable to diagnose machines over the phone.